At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

The Ground Operations Performance Manager, responsible for designing, standardizing, and implementing ground operations processes, ensuring regulatory compliance, operational consistency across the network, centralized communication, and continuous oversight through the CCA. This role aligns operations with the company’s strategic objectives and strengthens station autonomy.

Main Responsibilities:

• Define, document, centralize, and validate operational standards and procedure communications, ensuring traceability, regulatory compliance (IOSA/IGOM), and consistency across the entire airport network.

• Oversee and coordinate with the CCA the 24/7 monitoring of the airport network, anticipating deviations and ensuring operational continuity.

• Collaborate cross-functionally with internal and support areas (Technical Training, Safety & Quality, Business & Transformation, CX, Commercial, OTP, CCV, Operations Engineering, Publications, and Flight Operations), ensuring processes are aligned, supported by training, risk control, financial efficiency, and operational consistency across the network.

• Support and validate operational improvement projects and pilot tests, ensuring they are implemented under standardized processes, aligned with regulations, and with measurable impact on efficiency and operational consistency.

• Monitor operational compliance indicators and propose corrective actions when deviations are identified.
  

Required Knowledge and Skills:

• Bachelor’s degree in Industrial Engineering, Aeronautical Operations, or related field.

• Intermediate – Advanced English level (C1).

• 3 to 6 years of experience in process management and standardization, with knowledge of local and international aeronautical regulations.

• Intermediate – Advanced proficiency in Microsoft Office and documentation tools.

• Teamwork, leadership, communication, and organizational skills

Benefits You Will Enjoy as #TeamViva

• Flexible schedule

• #TheBestAirlineToWork: An incredible work environment

• Unlimited vacation from day one

• Savings fund & savings account

• Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months

• MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months

• Life & medical insurance + 24/7 online family medical assistance

• Exclusive discounts on gyms, retail stores, restaurants, universities, and more

• Above-the-law benefits