Join #GenteViva and let’s fly higher together! ✈️

Viva is the leading ultra-low-cost airline in the Americas, recognized as one of the most preferred, fun, and profitable airlines, operating the youngest fleet in Latin America and one of the fastest-growing fleets worldwide.

We foster a culture of inclusion, passion, and transparency, challenging traditional ways of working, redefining the industry, and committing ourselves to excellence in service and passenger safety.

Position: Internal Control Manager

This position will be responsible for designing, implementing, and strengthening the organization’s internal control framework, ensuring the identification, assessment, and mitigation of operational risks. The role combines strategic thinking with hands-on execution, working closely with operational teams to build robust, standardized processes aligned with industry best practices.

Key Responsibilities

• Design and implement the company’s internal control framework, aligned with quality standards.
• Map and document operational processes, identifying risks and improvement opportunities.
• Assess operational risks and define controls for their mitigation and management.
• Develop and implement company-wide policies, procedures, and guidelines.
• Partner with cross-functional teams to ensure the effective implementation and adoption of controls.
• Participate in continuous improvement, standardization, and operational efficiency initiatives.
• Ensure compliance with applicable regulations and standards (e.g., ISO 9001).
• Prepare the organization for future internal and external audits.

Requirements

• Bachelor’s degree in Industrial Engineering, Aeronautical Engineering, or a related field.
• Experience in internal controls, auditing, quality management, or operational risk management.
• Experience in process mapping and process documentation.
• Proven experience designing and implementing control frameworks from the ground up.
• Knowledge of internal control frameworks (required).
• Knowledge of ISO standards (ISO 9001, Six Sigma – required).
• Experience in operational risk analysis.
• Experience working with systems such as SAP.
• Intermediate to advanced English proficiency (mandatory).
• Strong knowledge of ISO standards, Six Sigma, Internal Controls, Quality, Production, and Auditing.

Benefits of Being Part of #GenteViva

• Flexible schedule and hybrid work model (4 days onsite, 1 day remote).
• An incredible workplace environment: #TheBestPlaceToWork.
• Savings fund and savings plan.
• 30 days of Christmas bonus (Aguinaldo).
• Staff Travel: Fly to any Viva destination with preferential fares for you and up to 12 family members or friends.
• MyIDTravel: Exclusive travel discounts with more than 20 airlines worldwide.
• Medical insurance, life insurance, and 24/7 family medical assistance.
• Exclusive discounts at gyms, department stores, restaurants, universities, and more.
• Benefits above those required by law.

Viva is an equal opportunity employer. All qualified applicants will receive consideration without discrimination of any kind. All candidate information will be handled confidentially and in compliance with Mexican data-protection regulations. Your data will be used only for recruitment-related purposes.

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