On the ground, our Operations team is essential to ensuring every flight is safe, on time, and efficient. It is made up of specialists from different areas who work with precision and coordination to make every takeoff possible:

• Maintenance ensures the reliability of our fleet through inspections, diagnostics, and repairs carried out under the highest safety standards.

• Ramp performs key maneuvers such as loading, unloading, and aircraft preparation for each operation.

• Warehouse manages the supply of materials, spare parts, and equipment to ensure every component is available at the right time.

• CCV (Operations Control Center) monitors ongoing operations, coordinates real-time decisions, and ensures each flight maintains high levels of safety and efficiency.

• Engineering designs, analyzes, and optimizes technical processes to keep the fleet in optimal condition and continuously improve operations.

• Traffic and TACS coordinate ground services, documentation, passenger assistance, and airport operations, ensuring a smooth and orderly flow at every stage.

• Sales drives commercial growth through strategies that connect more people with our routes and services.

Together, they make it possible for every aircraft to be ready to fly and for operations to run with precision. Their technical rigor, teamwork, and commitment are key to delivering safe, accessible, and reliable flights every day.